Rachel Smith

I experienced excellent service and support from Professor Gartry and all his staff – both clinicians and his office team. The nursing staff at Moorfields were also very good.

My only constructive piece of criticism is that I felt a bit ‘abandoned’ in the waiting room at Moorfields before I went through for surgery. There was quite a gap between my arrival and being seen – nearly an hour I think. I’m sure this is normal but it would have been helpful if one of the nurses or the receptionist had told me on arrival roughly how long I would be waiting. This would have managed my expectations and made me feel more relaxed, as it’s quite an anxious time and I felt I had to chase staff to find out what was happening.

However, this is a small point and my general experience has been hugely positive – and I’ve had an amazing result from the surgery. Thank you!