Initial advice was thorough and neutral. ( No hard sell. ) All the staff were very professional, polite and willing to take the time to listen. The difficulties with my vision and the treatment were explained in terms I could understand. ( not full of techno talk. ) The actual operation was painless and non stressful. All appointments were on time and the staff were very flexible in making things easy for us even to the point of changing our schedule to suit our travel arrangements. The aftercare is second to none. I am convinced this was good value for money. I got what was promised and the result exceeded my expectations.